SLA Maintenance

SLA Maintenance & Support Services

Protect your system uptime, apply monthly security patches, and receive priority engineering responses.

System Reliability

Proactive System Maintenance

Downtime leads to lost revenue. Our engineers manage system maintenance for your ticketing help desks, travel booking systems, schools, and hospitals proactively, checking logs, monitoring servers, and updating dependencies to keep operations running smoothly.

Proactive Monitoring
24/7 Response SLAs
Dependency Patches
Database Indexing

99.9%

Uptime Maintained

Fast

Emergency Response

99.9%

Uptime Guaranteed

Maintenance & Support

Premium SLA Support Partners

Our Maintenance Capabilities

Ensuring your web applications and backend scripts perform optimally

Automated Backup Audits

Configure cron jobs to run hourly or daily database snapshot dumps, storing database exports securely in regional buckets.

Vulnerability Patching

Apply monthly server security updates, check SSL credentials, and audit code dependencies against known vulnerabilities.

Database Optimization

Run SQL query analysis, log slow queries, index key rows, and clean table fragments to keep search speeds fast.

Hotfixes & Bug Patches

Receive immediate hotfixes and code adjustments for issues detected in your live systems, backed by GitHub version tracking.

Uptime & Health Checks

Monitor response codes, server storage capacity, CPU loads, memory peaks, and receive automated telegram/email alerts.

Minor Feature Releases

Include basic layouts, script triggers, field updates, or dynamic table filters as part of your monthly support package.

Support & SLA Options

Select the support level that matches your organizational workflow needs

Standard Tier

Bronze

Best for small portfolios, school systems, or ticketing systems requiring monthly upkeep audits.

  • Weekly file backups
  • Monthly security patch checks
  • Email ticket response (24 hrs)
  • No dedicated administrator
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Enterprise Tier

Gold

Designed for high-traffic networks, multi-branch clinic systems, and enterprise databases.

  • Hourly snapshot backups
  • 24/7 server log alerts
  • Priority emergency response
  • Dedicated support engineer
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