Frequently Asked Questions

Kishuna Technology is an enterprise B2B software engineering firm. We specialize in designing, deploying, and maintaining multi-industry products including our Hospital Management System (HMS), Travel Management System, School ERP System, and Ticketing & Help Desk System, as well as providing bespoke custom development services.

Yes. All our products can be deployed as on-premise local servers on your own infrastructure, or set up on a hosted server environment depending on your requirements. Both options include daily backups and support.

Our School ERP includes complete student record registers, online fee billing with payment gateways, student attendance tracking, class scheduler matrices, report card generators, staff payroll managers, and student/parent dashboard interfaces.

Our Travel Management System helps travel agencies manage bookings, tour packages, invoicing, and client records in one platform. Integration capabilities depend on your specific requirements — contact us to discuss your setup.

It is a comprehensive customer support queue tracker. It organizes tickets by categories (Healthcare, Travel, Education, Custom), tracks urgency levels (Low, Medium, High, Critical), monitors agent response SLAs, logs internal discussion threads, and captures client satisfaction ratings.

Absolutely. Our integration engineers connect local biometric attendance hardware (RFID gates, fingerprint logs), barcode label scanner systems, SMS alerts API grids, payment portals, and industry-specific hardware (such as laboratory analyzers).

Bespoke software developments typically take between 2 to 6 months depending on requirements. This timeline includes workflow mapping, UI/UX design, modular backend construction in PHP/MySQL, test automation loops, data migrations, and final live provisioning.

We offer three levels of structured maintenance: Bronze (email support with 24-hr response, weekly backups), Silver (WhatsApp & phone support with 4-hr response, daily backups, minor adjustments), and Gold (priority hotline with fast response, frequent backups, and a dedicated support engineer).

We enforce rigorous data protection. All data transfers are secured via TLS/SSL, database entries are stored securely, user permissions are managed via strict role-based access control, and our systems run automated monitoring to detect and block unauthorized activities.

We offer transparent pricing models tailored to your requirements: Annual Subscription packages and One-time Perpetual Licenses (ideal for local on-premise installations). Pricing depends on active modules, database size, and number of users.

Yes. Our technical team conducts interactive screen-share demonstrations of all our portals. We analyze your operational volume and prepare a detailed custom proposal mapping implementation timelines, server hosting fees, and licensing costs.